Here are some troubleshooting steps to try if you find that your flashlight is not working.
- Have you tried new batteries? Please double-check that your batteries are not expired.
- Are you using the right kind of batteries? The Really Real Flashlight takes two AA alkaline batteries. It does not take rechargeable lithium batteries.
- Did you install the batteries correctly? The positive end of the battery should face the (+) sign in the battery compartment, and the negative side of the battery should face the (-) sign in the battery compartment.
Still not working? Reach out to our Customer Experience Team with proof of purchase and we can help you get back to playtime in a flash!