Here are some troubleshooting steps to try if you find that your flashlight is not working.
- Have you tried new batteries? Please double-check that your batteries are not expired.
- Are you using the right kind of batteries? The Really Real Flashlight takes two AA alkaline batteries. It does not take rechargeable lithium batteries.
- Did you install the batteries correctly? The positive end of the battery should face the (+) sign in the battery compartment, and the negative side of the battery should face the (-) sign in the battery compartment.
- Tip: having trouble opening the battery compartment? The screws may stay in the cover fittings- you can utilize a coin, screwdriver, or a thin object at the opening to assist with removing the backing.
Still not working? Reach out to our Customer Experience Team with proof of purchase and we can help you get back to playtime in a flash!