We can help with ordering a replacement plaything!
If you're a Play Kits subscriber, sign in to your customer account to replace an item from The Play Kits. Once signed in to your account, click Subscriber Shop, scroll down, you'll see a link to our Replacement Parts Center.
If you need to replace The Play Gym's connector, it's easy to order a new one. Please note the version of The Play Gym you have, based on date of purchase.
Have a different replacement need? Reach out and include proof of purchase so we can help you get back to playtime.
Proof of purchase could look like any of the following:
- Screenshot of an order confirmation email for the product
- Picture/PDF of a physical receipt
- Credit card statement showing the charge from Lovevery and the date
- Name and/or email address of the person who gifted you a Lovevery product
- Screenshot/link to a registry from which the item was purchased